A frustrating conversation with someone who doesn't speak English can leave you feeling annoyed. Maybe you thought you did everything you could by speaking as slowly and loudly as you could? Immigrants have always been a part of the US landscape. The Civil Rights Act mandates providing meaningful access to everyone in their native language. This means it's the responsibility of the agency to provide language access, not on the client to magically speak English well.
Check out this infographic to get some tips on ways to help non-English speakers so you can effectively communicate across the language barrier.
Remember: you have a better chance of getting accurate information and communicating effectively with language access!
Don't leave communication to chance. Use professional translators and interpreters to ensure that your message keeps its meaning.
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